Refund policy

All Chozen Solutions products are produced specifically for each order.

Customers may request cancellation within 15 minutes of placing an order. After the 15-minute cancellation window closes, production begins and all sales are final.

After that window, we do not accept returns, refunds, exchanges, or cancellations for buyer’s remorse, incorrect size or color selection, preference or fit concerns, duplicate orders, incorrect customer-provided information, or failure to follow the product’s care instructions.

Chozen Solutions will make an order right when there is a confirmed production or fulfillment error. Covered issues include an incorrect item, size, color, or quantity sent; a verified printing, embroidery, sublimation, or manufacturing defect; an item damaged upon arrival; or an item missing from the shipment.

Customers must contact Chozen Solutions within 7 calendar days of delivery at contact-us@chozensolutions.com and provide the order number, a description of the issue, and clear photographs showing the product and packaging.

After reviewing the claim, Chozen Solutions will provide an appropriate remedy, which may include a replacement, reprint, store credit, or refund. Customers should not return an item unless instructed to do so by Chozen Solutions.

This policy does not limit any rights that cannot legally be excluded under applicable law.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.